Terms of service

 

General terms and conditions Koffiebranderij OR bv ( OR Coffee roasters )

Table of contents
Article 1 - Identity of the seller
Article 2 - Applicability
Article 3 - Our offer and your order
Article 4 - Right of withdrawal
Article 5 - The price
Article 6 - Payment
Article 7 - Compliance and warranty
Article 8 - Delivery and execution
Article 9 - Force majeure
Article 10 - Intellectual property
Article 11 - Complaints and disputes
Article 12 - Subscription(s)

 

Article 1 - Identity of the seller

We are:

orcoffee.com, orcoffee.be, orcoffee.fr, orcoffee.de and orcoffee.nl

Koffiebranderij OR bv / OR Coffee roasters
Dorpsstraat 31
9230 Wetteren
Belgium

VAT number: BE0473952589
Company number: 0473952589

E-mail: webshop@orcoffee.be
Telephone: +32 9 3363736

Article 2 - Applicability

Our general terms and conditions apply to any offer from us as a Web merchant to you as a Consumer (any natural person who, exclusively for non-professional purposes, acquires or uses products or services put on the market).

We only deliver in Belgium and the Netherlands. If you provide a delivery address in another country, we may refuse your order.

To place an order, you must be at least 18 years old. If you are not 18, we ask you to have the order placed by your parents or legal guardian. If we notice that and order has been placed by a minor, we may refuse this order.

Placing an order on the website constitutes express acceptance of our terms and conditions, which are always available on the website.

If you order online, we will also provide you with a copy of these general terms and conditions in a format that you can save or print out together with the order confirmation or, at the latest, on delivery. We recommend that you always do this.

If additional special terms and conditions apply in addition to these general terms and conditions, the above also applies to those special terms and conditions. Should our general terms and conditions conflict with those special terms and conditions, you, the consumer, can always invoke the most advantageous text in your favour.

Article 3 - Our offer and your order

If an offer only has a limited validity period or is subject to certain conditions, we state this explicitly in our offer.

We always describe as fully and accurately as possible what we are selling you and how the ordering process will take place. In any case, the description is sufficiently detailed to allow you to make a proper assessment. If we use images, they are a true representation of the goods and/or services on offer. However, to err is human and if we are obviously mistaken, we are not obliged to still deliver to you.

Your order is complete and the contract between us is final as soon as we confirm your order by e-mail and as soon as we receive approval from the card issuer for your credit or debit card payment transaction. We accept Visa, MasterCard, Paypal, Bancontact and Ideal. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

To purchase a product, add the product to your shopping basket. Then enter your contact details and billing information. Then choose your delivery method: delivery to your chosen address. In the last step, you get an overview page, accept our terms and conditions and confirm your payment by pressing the 'Order' button. Once you have completed these steps, your purchase is final.

Article 4 - Right of withdrawal

If you buy goods or services from us, you have the right for 14 days from delivery or, in the case of services, the conclusion of the contract, to decide that you do not want to keep the goods. You can then return your order without paying a penalty and without giving a reason. Within 3 to 5 days after we have received your order back or you have indicated that you wish to withdraw from the agreement, we will refund you the full purchase price with the same means of payment you used to pay for the goods.

We may wait to reimburse you until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.

During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. If you return the goods, this must be done if possible together with the original packaging, with all delivered accessories and in the original condition and packaging and taking into account our instructions below.

After exercising your right of withdrawal, you will only be liable for the diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. The premise here is that you may only handle and inspect the product as you would in a physical shop.

You will bear the direct costs of returning the goods.

You can return your return package via post or courier.

To quickly and correctly exercise your right of withdrawal, both in the case of delivery of services and delivery of goods, please use the European withdrawal form and send it to webshop@orcoffee.be or Dorpsstraat 31, 9230 Wetteren, Belgium. We will send you a confirmation of receipt of your revocation by e-mail.

Service contracts are excluded from the right of withdrawal after full performance of the service, but only if: the performance of the service has started with your explicit prior consent.

Article 5 - The price

During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.

Our prices include all taxes, VAT, duties and services. So you will never be surprised. Shipping is free from the indicated amount.

Article 6 - Payment

For online orders, we can only accept payment via the payment modules on our website. The payment is processed by Mollie.

To ensure a secure online payment and the safety of your personal data, the transaction data is sent over the Internet encrypted with SSL technology. You do not need any special software to pay with SSL. You will recognise a secure SSL connection by the "lock" in the lower status bar of your browser.

Klarna
Additional terms and conditions and privacy statement of Klarna Bank AB (publ)
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method(s). Payment should be made to Klarna.

- Pay afterwards

- Pay now

You can find more information in Klarna's terms of use. Your personal data are processed by Klarna in accordance with the applicable personal data protection act and as described in Klarna's privacy statement.

Payment by bank transfer

- Our invoices are payable in cash at 9230 Westrem, by bank transfer to our company's bank account.

- Complaints must be submitted by registered letter within 4 days of receipt of the invoice.

- In the event of late payment on the due date, interest on arrears of 12% per annum will be due ipso jure and without further notice of default until the day of full payment.

- In the event of full or partial non-payment of the debt on the due date, the debt balance will be increased by right, without any reminder, by 15%, with a minimum of €50. This applies as lump sum compensation for costs other than loss of interest and the actual court costs.

- For all disputes, only the courts of Aalst shall be competent.

- The supplier shall retain ownership of all goods delivered and to be delivered until the purchase price for all such goods has been paid in full.

Article 7 - Conformity and warranty

We guarantee that our goods conform to your order and meet the normal expectations you may have of them taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all laws existing at the time of your order.

Moreover, with regard to the delivery of goods, we apply the statutory minimum warranty period of two years if the good does not conform to the order placed. This means that if the good is faulty or defective, it will be repaired or replaced free of charge up to two years after delivery.

Sometimes Koffiebranderij OR or its supplier offers a longer or more extensive guarantee than the statutory minimum guarantee of 2 years; this is a commercial guarantee. The commercial guarantee does not affect the legal minimum guarantee. If a commercial guarantee is offered, it differs per product. The characteristics of the commercial guarantee are listed on the product's web page and the guarantee certificate. Coffee Roastery OR is responsible for handling the commercial guarantee, unless otherwise stated on the product's webpage at the time of purchase. Commercial guarantees are valid for Belgium and for the period stated on the product's webpage.

Article 8 - Delivery and execution

All goods and services will be delivered to the address indicated by you when you place your order.

We will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.

We will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or only partially fulfilled, we will always notify you before the expiry of the scheduled delivery period. If we fail to do so, you may abandon your order free of charge. In that case, we will refund you within 30 days of cancellation at the latest.

Our shipments are always at our risk until the moment of delivery to you or a representative appointed by you. So you do not have to worry about goods getting lost in the post. However, if you return goods to us within 30 days of purchase because you prefer not to keep them, you are responsible for the transport.

If the goods delivered by us were damaged in transit, do not match the items listed on the delivery note or do not match the items you had ordered, you must notify us as soon as possible and return the items to us within 14 calendar days of your notification.

We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items shown not to have been received by the customer.

Article 9 - Force majeure

In case of force majeure, we are not obliged to fulfill our obligations. In that case, we may either suspend our obligations for the duration of the force majeure or permanently terminate the contract.

Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Among these we include, strikes, fire, business disturbances, power failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of our website at any time, non or non-timely delivery of suppliers or other third parties engaged.

Article 10 - Intellectual property

Our website, logos, texts, photos, names and in general all of our communications are protected by intellectual property rights that belong either to us or to our suppliers or other right holders.

You are prohibited from using and/or modifying the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photos names, texts, logos color combination, etc ... may not copy or reproduce without our prior and express written permission.

Article 11 - Complaints procedure and disputes

Of course, we always hope that all our customers are 100% satisfied. Should you have any complaints about our services, please contact us at webshop@orcoffee.be or phone number: +32 9 3363736, or by letter addressed to: Koffiebranderij OR, Dorpsstraat 31, 9230 Wetteren, Belgium. We make every effort to deal with your complaint within 3 working days.

All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts have jurisdiction. If for reasons of international law a different law is applicable, the interpretation of these general terms and conditions will primarily refer to Book VI of the Belgian Code of Economic Law.

In the event of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. The latter, in turn, will either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service through this link: https://www.consumentenombudsdienst.be/nl

In addition, for disputes of a cross-border nature, you can use the European Union's Online Dispute Resolution platform at this link: https://ec.europa.eu/odr.

Article 12 Subscription(s).

The offer is without obligation. OR Coffee Roastery is entitled to change and adjust the offer.
OR Coffee Roastery reserves the right to increase prices if they are the result of legal regulations or provisions. This will always be communicated to the customer.
Images with products are a true representation of the products offered. Koffiebranderij OR cannot guarantee that the packaging materials of the coffee will remain the same for the duration of the agreement.

Orders are made directly through the website, through the web form or by e-mail. By making the order, the customer declares to agree with the applicability of the general conditions.

OR Coffee Roastery sends a confirmation email in response to an order.
OR Coffee Roastery reserves the right to cancel orders when a dispute exists with the customer, regardless of its nature or origin.

Availability
Subscriptions are valid while supplies last. Should an order not be available then Koffiebranderij OR will contact the customer for that purpose. 

Delivery
According to the requested delivery frequency, an order is made on the billing d ag. This order will be shipped the same day or the next business day. 

Payments
At the conclusion of your subscription, you pay for the first delivery. With this transaction, you immediately authorize Koffiebranderij OR to charge the amount due on subsequent deliveries via direct debit. A subscription is automatically made into an order, at the time the order is created , the entire amount is invoiced and collected at once.

Cancel or adjust subscription
In principle, you choose a subscription for an indefinite period. You can cancel, change or pause your subscription at any time, but at least 3 days before the next delivery. This is to avoid that your order has already been taken into production, or has already been posted.

Termination
Upon any default by the customer Koffiebranderij OR / OR Coffee roasters has the authority to dissolve the agreement in whole or in part by means of a written statement addressed to the customer. A written statement also means a statement addressed to the e-mail address of the customer.